Privacy Policy nos138 — Your Personal Data Protection

1 Introduction

Nos138 is committed to protecting the privacy of every user on our platform at nos138.vu. This Privacy Policy ("Policy") describes in detail how we collect, use, disclose, and protect your personal information when you register, log in, or interact with any part of the nos138 platform.

We understand that your trust is the foundation of our relationship. That is why we take privacy seriously. Every step we take in managing your data is guided by robust, transparent, and responsible data protection principles.

This Policy applies to all users of the nos138 platform, including website visitors, registered members, and individuals who interact with nos138 through our mobile app. By continuing to use our platform after reading this Policy, you give your consent to the practices described herein.

2 Personal Data We Collect

Nos138 only collects information necessary to provide a safe, efficient, and responsible service. The following are the categories of data we collect:

3 How We Collect Data

Nos138 collects your personal data through various transparent and controlled channels:

• Account registration: When you complete the registration form on the nos138 platform, we collect basic information required to open your account.
• KYC verification: During the identity verification process, you will be asked to securely upload the required supporting documents.
• Financial transactions: Every time you make a deposit or request a withdrawal, transaction details are automatically recorded for processing and compliance purposes.
• Platform usage: Technical data such as IP addresses, device types, and usage patterns are collected automatically via cookie technology and server logs.
• Direct communications: When you contact our support team via Live Chat or email, conversations may be recorded for training and service quality improvement purposes.
• Mobile app: If you use the nos138 app on a mobile device, additional technical data such as device model and operating system version is also collected.

4 How We Use Your Personal Data

Nos138 uses the personal data collected for the following purposes, all of which are necessary to deliver a high-quality and secure service:

• Account management: Creating, verifying, and maintaining your account on the nos138 platform.
• Transaction processing: Processing deposits, withdrawals, and all financial activities in your account promptly and accurately.
• Identity verification: Conducting mandatory KYC processes to ensure legal compliance and prevent use of the platform by ineligible parties.
• Fraud prevention: Detecting and preventing fraud, money laundering, and platform abuse through transaction pattern monitoring.
• Responsible gaming: Monitoring your gaming habits to identify signs of problem gambling and providing appropriate assistance when needed.
• Service communications: Sending important notifications related to your account, security, transactions, and platform updates.
• Platform enhancement: Analyzing aggregated usage data to improve the user experience, platform performance, and product offerings.
• Legal compliance: Fulfilling applicable legal and regulatory obligations, including reporting to relevant authorities when required.

5 Data Sharing with Third Parties

Nos138 does not sell your personal data. However, in certain situations, we may share your information with carefully selected third parties, solely for the stated purposes:

• Payment providers: Payment service providers such as DuitNow, FPX, and local banks receive the transaction information required to process your deposits and withdrawals.
• Identity verification providers: Trusted KYC partners help us securely verify user identities using the latest document verification technology.
• Technology infrastructure providers: Cloud computing and cybersecurity services that help us operate and protect the platform.
• Legal authority: We will disclose information to the relevant authorities when required by law, court order, or to prevent illegal activity.
• Fraud investigators: In cases of suspected fraud or abuse, relevant data may be shared with the appropriate agencies for investigation purposes.

All third parties we work with are required to comply with strict data protection standards and may only use your data for purposes mutually agreed upon with nos138.

6 Data Security

Protecting your personal data from unauthorized access, loss, or misuse is nos138's highest priority. The security measures we implement include:

• End-to-end encryption: All data communications between you and the nos138 platform are secured with 256-bit TLS/SSL protocols.
• Strict access controls: Only authorised personnel with a legitimate business need may access users' personal data, and every access is logged for audit purposes.
• 24/7 monitoring: A continuous security monitoring system detects and responds to any suspicious activity in real time.
• Regular security testing: nos138 conducts regular penetration testing and security audits to identify and address any system vulnerabilities.
• Two-factor authentication: The nos138 login system supports two-factor authentication (2FA) for an additional layer of protection on your account.
• Secure data backup: Data is securely backed up across multiple locations to ensure service continuity and protection against data loss.

7 Cookies & Tracking Technologies

Nos138 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting anonymized information about how users interact with the platform to help us improve overall performance and user experience.
• Preference cookies: Saving your preferences such as language, display settings, and other choices so you do not have to reconfigure them each time.
• Security cookies: Helping us identify and prevent fraudulent activity by detecting abnormal usage patterns.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of some parts of the nos138 platform. For the best experience, we recommend keeping your cookie settings at their default values.

8 User Rights Regarding Personal Data

As a nos138 user, you have the following rights regarding your personal data. We fully respect these rights and will process each of your requests promptly:

To exercise any of the above rights, please contact the nos138 support team via Live Chat or email at [email protected]. We will process your request within 30 business days from the date of receipt.

9 Data Retention Period

Nos138 only retains your personal data for as long as it is needed for the purposes stated in this Policy, or as required by applicable laws and regulations.

• Active account data: Retained for as long as your account is active and for a specified period after account closure for compliance and dispute resolution purposes.
• Financial transaction records: Retained for a minimum of five (5) years in accordance with anti-money laundering legal requirements.
• KYC documents: Retained for the period stipulated by the relevant regulatory body, typically between five (5) and seven (7) years.
• Support communication logs: Retained for two (2) years for reference, training, and service improvement purposes.
• Technical data and access logs: Retained for ninety (90) days for security and threat detection purposes.

Once the retention period expires, your data will be securely deleted or anonymised using established procedures, unless there is a legal requirement to retain it longer.

10 Amendments to the Privacy Policy

Nos138 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements.

When we make material changes to this Policy, we will notify you via:

• A clear notice on the nos138 platform's home page.
• A notification email to your registered email address.
• A pop-up notice within the platform upon your next login.

The "Updated" date shown at the top of this page indicates when this Policy was last reviewed. Your continued use of the nos138 platform after the effective date of any amendment constitutes your acceptance of the latest version of this Policy.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by nos138, our team is ready to assist you.

You may reach us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the live chat icon on the nos138 platform.
• Email: [email protected] — We will respond within 1 to 2 business days.
• FAQ Section: Visit nos138 FAQ page for answers to frequently asked questions about privacy and account security.

For requests related to user rights such as data access, correction, or deletion, please clearly state the type of request so we can process it more quickly and accurately.

Nos138 has a Data Protection Officer (DPO) responsible for ensuring all data processing practices comply with established standards. Any privacy-related complaints will be taken seriously and responded to within the stipulated timeframe.